Accessibility Tools
PMG Digital Made for Humans
Agility Through Uncertainty: Navigating Forces in 2022
September 13, 2022 | 7 min read
EXECUTIVE SUMMARY
As the holiday season gets underway, consumer excitement is building and a majority (52 percent) have already started shopping.
However, most (72 percent) still have not decided which brands to buy from, representing a timely opportunity for marketers.
Now is the time for brands to impact buying journeys, and capture share of mind and wallet.
According to PMG's Q4 Consumer Outlook Survey, more than 50 percent of consumers have started holiday shopping, but a notable 72 percent of consumers have not decided which brands to buy from this holiday season, representing a huge opportunity for marketers to impact buying journeys and capture share of mind and wallet with the right messaging and outreach.
AT A GLANCE
Q4 Consumer Outlook
Source: PMG x YouGov Direct Q4 Consumer Outlook Survey, 2021 (Wave 3)
Most consumers are in-market now. They remain undecided, are ready to shop, and are primed to invest in a strong holiday season. PMG recommends an opportunistic, pull-forward approach to help capture share and/or alleviate pressures anticipated around peak shopping days. In our analysis, early investment can yield a sales revenue increase of 7% across the 11-week holiday season.
Most consumers are in-market now. They remain undecided, are ready to shop, and are primed to invest in a strong holiday season. PMG recommends an opportunistic, pull-forward approach to help capture share and/or alleviate pressures anticipated around peak shopping days. In our analysis, early investment can yield a sales revenue increase of 7% across the 11-week holiday season.
Purchase behavior: Decision points, products, and channels.
For holiday 2021, product availability is a more critical factor in consumers’ purchase decisions than ever before due to consumers paying attention to the issues surrounding the supply chain and the impact on retailers and marketers. In mid-October, nearly two-thirds reported in-stock product, delivery dates, and the location of product as important factors in purchase decisions, with availability outpacing pricing and promotions as a top consideration — a flip from years past. While excitement for the season and favorable pricing have made availability less of a consideration in more recent weeks (still 65 percent), it will continue to sway consumer sentiment and purchase decisions later in the season. Retailers and sellers across verticals have a greater ability to control distribution if they are in a strong inventory position.
“We are seemingly breaking records every day.”
Test 2
For three consecutive weeks, our Q4 Consumer Outlook Survey has shown a consistent pattern: ninety percent of consumers will switch brands this holiday season when their needs are not met. With 2020’s “shock to loyalty” persisting into this year, measurably growing the customer base and fighting to protect a brand’s core customer set versus the competition will underpin any successful holiday strategy.
HOLIDAY 2021
Brand Loyalty Guage 2021
Source: PMG x YouGov Direct Q4 Consumer Outlook Survey, 2021 (Wave 3)
Loyal consumers are more powerful than any platform
At every stage of purchase consideration, consumers are looking to trusted recommendations, and loyal consumers will go to brands for information when researching products. For discovery, inspiration and research, people are considering an array of platforms and channels to influence their decisions, but critically, as they get closer to the point of purchase, large ecommerce platforms are gaining mindshare week-over-week.
Title Test
HOLIDAY 2021
Consumer Journey Influences
RETAILER WEBSITE
E-COMMERCE PLATFORM
FRIENDS/FAMILY OR SALES REP
BRAND WEBSITE
GOOGLE SHOPPING
Source: PMG x YouGov Direct Q4 Consumer Outlook Survey, 2021 (Wave 3)
Take-Aways
PMG’s Q4 Customer Outlook Survey findings show that as of November 1, shoppers are beginning to ramp up their holiday purchase behavior and feeling a growing sense of urgency to shop, with availability and convenience more of a priority than ever. At this moment, marketers have an opportunity to capture share starting today, lowering dependency on peak promotional days to hit ambitious sales goals. Similar to 2020, as consumers move from consideration to purchase, they are increasingly looking for a one-stop shop, whether it be Amazon or other wholesale sites to complete transactions. For mono-brand retailers, in particular, this is a critical moment to deliver messaging that helps convey the benefits of a direct purchase and invest in mindshare as consumers move from consideration to purchase.
We See Three Opportunities to Jump on Today:
The holiday sprint is on. Brands that remain agile, capitalize on competitive advantages, and stay in tune with shifting consumer expectations can win the moment.
Pull budget forward, invest early, and flex to performance
Further diversify how customers are reached
Actively pursue and measure market share and customer growth
Insights meet Inbox
Sign up to receive our weekly PMG Insights newsletter.
By clicking and subscribing, you agree to our Terms of Service and Privacy Policy
About PMG’s Q4 Customer Outlook
PMG’s Q4 Consumer Outlook Survey was conducted on YouGov Direct. 800 U.S. adults 18+ were surveyed via three waves on:
W1: October 13, 2021 between 11:11 AM and 6:08 PM Eastern time
W2: October 20, 2021 between 11:59 AM and 2:42 PM Eastern time
W3: October 27, 2021 between 10:06 AM and 1:40 PM Eastern time
Data is weighted on age, gender, education level, political affiliation and ethnicity to be nationally representative of adults 18+ in the United States. The margin of error is approximately 5.6%, 5.5% and 5.5% (respectively for W1, W2, and W3).
This information was last updated November 11, 2021
Partner for Agility 5
Partner for Agility 6
Marketers can accelerate their measurement roadmap by identifying where in the process they need to build and own solutions versus partnering for speed and agility. For example, PMG recently partnered with Best Western Hotels & Resorts to refresh the brand’s approach to media mix modeling and create incrementality testing roadmaps by soliciting an RFP process to select a third-party MMM provider while continuing to partner with PMG to support model implementation from onboarding through activation. This allows the brand to own first-party data collection while partnering with a third-party vendor for media data management. Whether the best solution is to partner externally or manage in-house, the ultimate goal is to maintain agility when building and activating privacy-first attribution and durable measurement solutions.
ABOUT THE AUTHOR(S)
Bradley Cooper is a lorem ipsum dolor sit amet, consectetur adipiscing elit. Dictum nisl, enim nibh orci. At tincidunt tincidunt eget sit sit duis imperdiet condimentum. A nibh mauris at eu sed. Commodo netus eget venenatis, sollicitudin maecenas volutpat. Dictum nisl, enim nibh orci. At tincidunt tincidunt eget sit sit duis imperdiet condimentum. A nibh mauris at eu sed.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam efficitur finibus rutrum. Suspendisse nunc massa, mollis et tellus quis, porttitor suscipit felis. Donec dignissim nec ligula vitae vestibulum. Nunc sollicitudin non turpis ut blandit. Pellentesque vel dignissim diam, congue sodales justo.
Aenean porta id tellus quis consequat. Sed tincidunt vehicula nunc sed fermentum. Proin auctor commodo dui, aliquam tristique tellus rutrum tristique. Fusce feugiat quis lorem at tempor.